App Support & Maintenance Plan
The customer receives a defined support and maintenance scope for the covered product.
Across business typesSubscription, Scoped quoteproposed · scope and quote to confirm
View deliverables & requirements
For: Business owners and authorised teams
Business needs: Product support.
Proposed scope only. This listing is not an available app, download, connected integration or service booking. Deliverables, access, compatibility, price and acceptance checks must be agreed before delivery.
- Input
- Named covered product and agreed maintenance responsibilities
- Action
- Review eligible issues and perform explicitly covered maintenance tasks
- Outcome
- The customer receives a defined support and maintenance scope for the covered product.
Delivery format: Delivered service
Pricing model: Subscription, Scoped quote. Proposed; availability, price and licence terms are agreed before delivery.
- Covered product/version list
- Issue and update scope
- Response-window agreement
- Written scope, acceptance or reporting terms, and ownership handover
Outside this variant: Software licences and provider subscriptions unless explicitly included; Unagreed systems, unlimited work, guaranteed response or uptime.
Required integrations: Customer-approved systems.
Target platforms: EasyManageX. Support must be confirmed for the selected version and permissions.
- Target platforms and versions are unconfirmed until a scoped compatibility review.
- Covered product/version list
- Issue and update scope
- Response-window agreement
- Covered products, versions, hours, response windows, escalation and exclusions must be agreed in writing.
- No live SLA, service capacity, booking availability or lifetime-free entitlement is implied.
This is a proposed support & managed services scope. Availability, deliverables, dependencies, support and pricing are confirmed before delivery.
